General

Please contact us before sending any item for examination. Generally we can determine whether we can help you by discussing your project with you on the telephone or by Email. If you send photos by Email, this can also be helpful.

If you wish to bring a project to us, we arrange appointments between 9:00 AM and Noon on most Monday mornings. Please call or write for an appointment.

Time to complete projects is usually a maximum of 1 to 2-months. We can sometimes offer much shorter turn-around times if this will be helpful to you.

We cannot give cost estimates or approximations without seeing your actual project and having time to examine it thoroughly.

You may use virtually any of the shipping companies to send items to us. We have provided a few links to the normally used services in our "Resources, Links" section. Please click the link in the left-hand pane for more information.

If you use the US Postal Service (Priority Mail seems to be the best option), your parcel will be held at the Post Office until we pick it up. Our normal mail pickup day is on Thursday. We prefer to ship to you by Priority Mail, but can use UPS if requested.

In any event, if we have your parcel on a Monday morning, we will most likely prepare your quote that day and send out a written letter to you by US Postal Service, or by E-mail if you prefer.

We do not charge for price quotations given during appointments unless time-consuming, formal documents are needed.

Our payment options are flexible - especially considering today's economic climate. We'll do our best to accommodate you.

Contact Us

Robert and Karin MacDowell
MacDowell Restorations
Waterford, Virginia 20197
(540) 882-9000

You may also E-mail me and include image files if you like at the following address:

Please Note:

As of September 24, 2008 we have High Speed Internet service independent of the telephone line, so please feel free to send large picture files if you like. My computer won't be tying the 'phone line up either, so you should be able to call us without getting a 'busy' signal during normal business hours. What a relief ! Sorry for any past inconvenience.

If you have ever sent us an Email and received no response, it appears the server we were using lost some Email over the last 9-years or so. If I do receive Emails, I always answer them promptly; we expect the new Server to be much more reliable and apologize if you did not receive an answer to your Email. The telephone has always been reliable.

As I am also Webmaster for this Site, please let me have your thoughts or suggestions. Thank you kindly!

Privacy and Security Statement

We protect all of the information that we have concerning our clients and friends to the best of our ability and do not share this information with anyone.

Our Conservation Laboratory and records are all in a secure location with access available only to Karin and myself. We do not have - and have never had - employees or used sub-contractors. Your personal information and property are afforded the highest level of protection we can provide. There are only the two of us here.

There is no mechanism on this Website to gather information about our visitors, nor do we plant 'cookies' on your system.

In summary, we will do our best to protect your privacy and property and will take whatever measures are within our capability to enhance security if we feel it becomes necessary.

Thanks for your visit!

Sincerely,
Robert

*In case you arrived here through an Internet search (possibly by using our name mis-spelled McDowell), please click the following link to start at:

MacDowell Restorations Home Page