Contact Us and General Information

Contact Us

Robert and Karin MacDowell
MacDowell Restorations
39845 The Narrows Road
Waterford, Virginia 20197
(540) 882-9000

Please Note: If you call on the telephone, please speak slowly and clearly when leaving your name and telephone number on our answering machine so we will be able to return your call. Thank you !

You may also E-mail me and include image files by using the following link or typing the address into your Email program:

RMacDowell@macdowellrestorations.com

Please Note: When sending Email, please enter a Subject that will help me separate your message from the mountains of SPAM that this published address generates. I will always answer any relevant Email that I receive. If you receive no Email response, please call on the telephone.

As I am also Webmaster for this Site, please let me have your comments and suggestions. Thank you !

Please contact us before sending any item for examination. Generally we can determine whether we can help you by discussing your project with you on the telephone or by Email. If you send photos by Email, this can also be helpful.

If you wish to bring a project to us, please call or Email us for an appointment and please ask us for driving directions.

Directions obtained through GPS and all other mapping sources will lead you astray, as physical locations in mapping databases do not match actual addresses. I will gladly send you a link to detailed driving directions. Google Maps is fairly accurate and a link is on our 'Resources, Links' page to your left.

General Information

Time to complete projects is usually a maximum of 1 to 2-months. We can sometimes offer much shorter turn-around times if this will be helpful to you.

You may use virtually any of the shipping companies to send items to us. We have provided a few links to the normally used services in our 'Resources, Links' page. Please click the link in the left-hand pane for more information.

If you use the US Postal Service (Priority Mail seems to be the best option), your parcel will be held at the Post Office until we pick it up. Our normal mail pickup day is on Thursday. We prefer to ship to you by Priority Mail, but can use UPS if requested.

In any event, if we have your parcel on a Monday morning, we will most likely prepare your quote that day and send out a written letter to you by US Postal Service, or by E-mail if you prefer.

We do not charge any fee for price quotations given during appointments unless time-consuming, formal documents are needed.

Our payment plans are flexible - especially considering today's economic climate. We'll do our best to work with you. We gladly accept personal or bank checks, money orders, cash, etc., but do not accept credit cards.

Privacy and Security Statement

We protect all of the information that we have concerning our clients and friends to the best of our ability and do not share this information with anyone.

Our Conservation Laboratory and records are all in a secure location with access available only to Karin and myself. We do not have - and have never had - employees or used sub-contractors. Your personal information and property are afforded the highest level of protection we can provide. There are only the two of us here.

There is no mechanism on this Website to gather information about our visitors, nor do we plant 'cookies' on your system.

In summary, we will do our best to protect your privacy and property and will take whatever measures are within our capability to enhance security if we feel it becomes necessary.

Thanks for your visit !

Sincerely,
Robert

*In case you arrived here through an Internet search (possibly by using our name misspelled McDowell), please click the following link to start at:

MacDowell Restorations Home Page